Error code 0073712 occurred during the installation of security updates on the Windows 2016 server. As I later discovered, this error was due to a damaged Windows component memory. In this article we look at how we can repair the Component Store of Windows 10 or Windows Server 2016/2012 R2 and how we can make the Windows Update service work again.
You get an error when you try to install updates in Windows Update :
Some update files are missing or have problems. Let’s try downloading the update.
Error code: ( 0073712)windows update error code 0073712 on windows server 2016/windows 10 windows update error code 0073712 on windows server 2016/windows 10
I first tried to reset the Windows Update Agent and delete the SoftwareDistribution directory, but it didn’t work.
Next I used the command dism /online /get-packages to check if all system updates are in the Installed state.
If the updates have the status ‘Install pending’, you can properly uninstall them using this DISM command (use the packet identifier string):
DISM.exe /Online /Remove-Package /PackageName : Package_for_KB4520724~31bf3856ad364e35~amd64~~~14393.3320.1.1 /quiet /norestart
It took me a while to find a way to fix this Windows Update error, but I had to install the .Net Framework 3.5 on Windows Server 2016 during my troubleshooting. During the installation of the .Net component with the DISM command, a typical error occurred which gave me the key to continue:
A request to add or remove functions on the specified server failed. One or more roles, services or functions could not be determined. The component warehouse is damaged. Error: 0073712.failed to install roles or functions on the Windows 2016 server … Corrupted storage of components 0073712 could not install roles or features on Windows Server 2016 … Damaged component memory 0073712
At the same time you will find the following error in the CBS.log file (%WinDir%LogsCBSCBS.log) :
[HRESULT = 0073712 – ERROR_SXS_COMPONENT_STORE_CORRUPT].
As you can see, your computer’s component memory has been damaged for some reason. As a result, Windows Update is unable to retrieve the manifest data from CBS (Component-Based Servicing) needed to install the updates. The component memory can be restored using the built-in DISM functions.
In the simplest case, you do not need a Windows installation image (disk) to restore the component archive. The system will then use the component repository source files on your local hard drive and the Windows Update website to restore them (the local WSUS server cannot be used to restore the component repository).
First check the status of the component memory with the command :
Removing/cleaning images/health monitoring
If the message Component Store to be repaired appears after the analysis, try repairing the Component Store with the following command:
Removing/cleaning images/health restoration
In some cases, that’s enough. But in my situation, the DISM sent this error back:
Error: 00f0906 Source files could not be loaded.
In this case, you need the installation disk with the Windows distribution to restore Windows. Suppose you have linked your Windows Server installation ISO file. Then check the list of current Windows versions in the install.wim file on the mounted image (disk):
Disassemble /Get-WimInfo /WimFile: e: sourcesinstall.wim
I installed Windows Server 2016 Standard (Desktop Experience), so I will use the index (2) in the next command:
logout /online /leanup-image /restore-health /source:e:sourcesinstall.wim:2 /LimitAccess
Check the component memory status again:
Disassembly / Online / Cleaning Image / Health check
The ORSM should be back by now: No damage to the bearing of the part has been observed.
After restoring the component archive, restart Windows and make sure the Windows updates
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